Privacy Policy
Last updated:
Who we are
Premier Crown Trading Ltd is a company registered in England and Wales. We operate the website premiercrowntrading.co.uk and supply premium human hair products to retail and wholesale customers in the UK and internationally. Our contact email is [email protected].
What data we collect
We collect information you provide directly to us when you place an order, create an account, submit a contact form, or communicate with us. This includes your name, email address, phone number, delivery address, and payment information. Payment card details are processed securely by Stripe and are never stored on our servers.
How we use your data
We use your personal data to process and fulfil your orders, communicate with you about your orders and enquiries, send you marketing communications where you have opted in, improve our website and services, and comply with our legal obligations.
Legal basis for processing
We process your personal data on the following legal bases: performance of a contract (to fulfil your orders), legitimate interests (to improve our services and prevent fraud), consent (for marketing communications), and legal obligation (to comply with applicable laws).
Data sharing
We share your data with third-party service providers who help us operate our business, including Stripe (payment processing), courier services (order delivery), and our email and messaging providers. We do not sell your personal data to third parties. All third-party processors are contractually required to protect your data.
Data retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax and accounting purposes.
Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Cookies
Our website uses cookies to improve your browsing experience and to analyse site traffic. Essential cookies are required for the website to function. Analytics and marketing cookies are only placed with your consent. You can manage your cookie preferences at any time using the cookie settings on our website.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. The date at the top of this page indicates when the policy was last updated.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected] or by post to Premier Crown Trading Ltd, United Kingdom.